Practical, Real-World Training

This is not simply a lecture.

Participants will work through realistic dental scenarios, treatment presentations, communication exercises and patient objections designed to build confidence.

Our goal is for every participant to leave with practical tools they can begin using in their practice immediately.

Program Details

Gemination Dental CE – Treatment Coordinator Training

Dates: October 24, 2026
Tuition: $499 + HST

Early Bird Registration

Register by October 1, 2026 and receive $100 off tuition.

Transform Patient Conversations Into Confident Treatment Decisions

A great Treatment Coordinator does much more than present a treatment plan. They build trust, help patients understand the value of recommended care, navigate financial concerns, overcome barriers, and create a seamless experience from consultation through treatment.

The Gemination Dental CE Treatment Coordinator Training Program is an intensive, practical program designed for dental professionals who want to become more confident and effective in treatment presentation, patient communication and case acceptance.

Whether you are new to treatment coordination or looking to strengthen an existing role, this program provides practical systems, scripts and strategies that can be implemented immediately in the dental practice.

Who Should Attend?

Treatment Coordinators

Dental Assistants

Office Managers

Front Desk & Administrative Team Members

Team members transitioning into a Treatment Coordinator role

No previous Treatment Coordinator experience is required

What You Will Learn

The Treatment Coordinator Role

Understand the complete role of the Treatment Coordinator and how this position connects the clinical team, administrative team and patient.

Learn how to manage the patient journey from the initial consultation through treatment acceptance, scheduling and follow-up.

The Patient Consultation

Learn how to create a structured and comfortable consultation experience that builds trust.

Participants will learn how to:

• Prepare for the consultation

• Establish rapport and understand the patient’s priorities

• Ask effective discovery questions

• Identify patient concerns and barriers

• Present treatment in patient-friendly language

• Communicate value without creating pressure

• Create a clear next step

Treatment Plan Presentation

Clinical recommendations can be overwhelming for patients. We teach participants how to translate complex treatment into clear, understandable conversations.

Learn how to confidently discuss:

• Comprehensive treatment plans

• Restorative dentistry

• Implant dentistry

• Tooth replacement options

• Surgical treatment

• Cosmetic treatment

• Phased treatment

• Multiple treatment options

Increasing Case Acceptance

Learn why patients say “yes,” “no,” or “not yet” and how to identify what may be preventing a patient from moving forward.

Training includes:

• Understanding patient motivation

• Building value before discussing fees

• Recognizing verbal and non-verbal cues

• Addressing hesitation

• Handling common objections professionally

• Creating urgency without pressure

• Helping patients make informed decisions

• Following up with patients who are not ready to proceed

Financial Conversations

Discussing finances should feel professional, comfortable and transparent.

Participants will learn how to confidently present:

• Treatment fees

• Insurance estimates

• Patient portions

• Deposits

• Payment options

• Financing options

• Phased treatment

We also discuss how to separate the value of treatment from the cost of treatment, allowing financial conversations to remain patient-focused and professional.

Implant Treatment Coordination

Implant dentistry requires an elevated level of coordination and patient communication.

Participants will learn how to support implant consultations and understand the patient journey from diagnosis through completion.

Topics include:

• Understanding basic implant terminology

• Single-tooth replacement

• Multiple implants

• Implant-supported restorations

• Full-arch treatment concepts

• Explaining the treatment timeline

• Coordinating surgical and restorative appointments

• Communicating treatment fees

• Patient follow-up

• Recognizing opportunities for an implant consultation

Communication & Scripting

Knowing what to say and how to say it can completely change a patient conversation.

Participants will work through practical communication strategies and scripts for common situations, including:

“I need to think about it.”

“It’s too expensive.”

“I need to talk to my spouse.”

“Will my insurance cover it?”

“I’m not in pain.”

“I want to wait.”

“Can I just do the cheapest option?”

“Why doesn’t my insurance pay for this?”

The goal is never to pressure patients. It is to provide clear information, address concerns and help patients confidently make informed decisions about their care.

Follow-Up Systems

Many patients who do not schedule immediately are not saying no—they simply aren’t ready yet.

Learn how to develop an effective follow-up system for:

• Unscheduled treatment

• Outstanding consultations

• Implant consultations

• Large treatment plans

• Patients waiting on insurance information

• Patients requesting additional time to decide

Participants will learn how to establish appropriate follow-up intervals, document conversations and maintain continuity throughout the patient journey.

Treatment Coordinator Systems & Organization

A successful Treatment Coordinator requires strong systems behind the conversations.

Training includes:

• Consultation preparation

• Treatment plan organization

• Patient documentation

• Tracking outstanding treatment

• Follow-up lists

• Scheduling coordination

• Communication with clinical providers

• Referral coordination

• Monitoring case acceptance

• Understanding key Treatment Coordinator performance indicators

What Participants Will Take Away

By the end of the program, participants should have greater confidence in:

Leading patient consultations

Presenting treatment clearly

Discussing fees and financial options

Communicating complex treatment in understandable language

Addressing patient concerns

Supporting implant and comprehensive treatment cases

Following up on unscheduled treatment

Creating an organized Treatment Coordinator workflow

Improving the overall patient experience

Supporting ethical and sustainable practice growth

The Gemination Dental CE Approach

At Gemination Dental CE, we believe exceptional treatment coordination begins with education, communication and trust.

Our program is built around real-world dental practice experience. We teach participants how to create a patient experience where people feel heard, informed and confident about their treatment decisions.

When patients truly understand their oral health, their options and the value of treatment, case acceptance becomes a natural result of excellent communication—not pressure.

Build Confidence. Improve Communication. Elevate the Patient Experience.

Class room location: 

Smile Studio Dental Markham

8500 Leslie St, Suite 220

Markham, ON L3T 7M8